FAQ

What is Golden Star Bakery’s specialty?

At Golden Star Bakery, our specialty lies in crafting a delightful range of sugar-free, low-carb, low-fat, and non-dairy baked goods. We take pride in offering healthier alternatives to traditional bakery treats, ensuring that our customers can indulge in delicious pastries and desserts without compromising their dietary goals.

Are your products suitable for individuals with dietary restrictions?

Absolutely! We understand that dietary restrictions and preferences vary widely, and we are committed to accommodating them. Our product range includes sodium and sugar-free options, making our treats suitable for individuals with specific dietary requirements. Whether you're diabetic, watching your sugar intake, following a low-sodium diet, or simply looking for healthier alternatives, we have something for everyone.

Do you offer nationwide shipping?

Yes, we offer nationwide shipping to ensure that our scrumptious treats are accessible to customers across the country. We partner with UPS for our shipping services, guaranteeing both the freshness of our products and quick, reliable delivery to your doorstep.

Is Golden Star Bakery Kosher Certified?

Absolutely, Golden Star Bakery is proud to be Kosher Certified by the Chicago Rabbinical Council (CRC). This certification ensures that our products meet the strictest standards of Kosher food preparation, making them suitable for those who observe Jewish dietary laws. Additionally, we offer Pas Israel Parve selections, further broadening our appeal to the Kosher community.

What sets you apart from your competitors?

What sets us apart from our competitors is our unwavering commitment to several key principles: Great Taste: We prioritize the taste and quality of our products, ensuring that our healthier alternatives don't compromise on flavor. Quality Ingredients: We use only the finest and freshest ingredients, making sure that our baked goods are not only delicious but also nutritious. Inclusivity: We cater to a diverse range of dietary needs, ensuring that individuals with various restrictions can enjoy our treats without feeling left out. Personalized Service: We take pride in providing exceptional customer service, addressing individual needs and preferences to create a tailored experience for every customer. These core values set us apart and drive our success in the bakery industry.

Do you have a refund policy?

We do not offer refunds on our products, as all purchases are considered final. However, in the rare event that your items arrive damaged, we are more than happy to replace them. Customer satisfaction is of utmost importance to us, and we strive to address any issues promptly and to your satisfaction.

How long do your products stay fresh?

Our cookies have an impressive shelf life. When stored at room temperature, they remain fresh for up to 30 days. For extended freshness, you can also choose to freeze our products, which will allow them to last up to 60 days. This flexibility ensures that you can savor our treats at your own pace.

Can I create an account on your website?

Yes, we offer the option to create an account on our website. This account allows you to streamline your shopping experience, save your preferences, and easily track your order history for future reference.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including Credit Cards. We welcome Visa, MasterCard, AMEX, and Discover, providing you with the flexibility to choose the payment option that suits you best.

Do you save users' credit card information?

No, for security reasons, we do not store users' credit card information. Your financial data is handled with the utmost care, and we prioritize the security and privacy of our customers.

What is your minimum order for free shipping?

To qualify for free shipping, we require a minimum order of $60.00. This ensures that you can enjoy our delicious products while also benefiting from the convenience of free delivery to your doorstep.

Can I place orders over the phone?

Certainly! We understand that different customers have different preferences when it comes to ordering. In addition to online ordering through our website, we also offer the option to place orders over the phone. This flexibility ensures that you can order in a way that is most convenient for you.